FAQ

Can I purchase just one box?

「よくある質問」はサイトや Wix モバイルアプリのどのページにも追加することができます。
My item arrived damaged!

We do our best to protect the boxes to avoid transit damages, but sometimes carriers can get too rough with the boxes.　If any of the snack or food packages in the box are torn or damaged, please take a photo and send it to us. We will send the same item again next month.
Do you provide allergy information or offer a custom box?

We don’t provide allergy information in English for the snacks, and we’re unable to customize the items in our boxes. However, if you avoid meat for religious reasons, we can replace the noodles with a non-meat or vegetarian option. Additionally, for example, if you live in the US, we can’t include meat products due to import regulations, so we’ll adjust the contents as much as possible.
Do you offer a vegan-only or halal-only box?

If you avoid meat for religious reasons, we can replace the noodles with a non-meat or vegetarian option. However, we are not able to replace other items, such as snacks. Additionally, for example, if you live in the US, we can’t include meat products due to import regulations, so we’ll adjust the contents as much as possible.
Is the box shipped from Japan?

Yes! We ship the box from Osaka, Japan. All packaging is also done by Japanese staff.
What should I do if my snacks are expired?

The Japanese dating system uses YYyy/mm/dd format. So, if you see 2025/12/15, it means December 15, 2025. The snacks and candies we deliver generally have a shelf life of 6 months to 1 year on average. When we ship them, we make sure to select items with plenty of time remaining before the expiration date. However, please note that items like yokan and traditional Japanese sweets may have shorter shelf lives, so we recommend checking them. If you believe a product is past its expiration date, please send a clear photo and the expiration date to our support team. We will investigate the issue.
How can I cancel my subscription?

You can cancel your subscription easily anytime by logging into your account. Please note the 3-month, 6-month and 12-month plans cannot be canceled or refunded after the first box has been shipped.
画像、動画、GIF を挿入することはできますか？

はい。メディアを追加する方法： 1．ダッシュボードまたはエディタを開く 2．新しく追加、または既存のものを編集 3．回答のテキストボックスに GIF を追加、または４．メディアファイルを追加して保存
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